Terms and Condition's - Carlton Caravan Hire

DEPOSITS & PAYMENT

1. A booking will be accepted by the caravan owners, subject to receiving a £100 deposit at time of bookings. Upon receiving deposit, you’ll receive confirmation for the dates that you have now booked.
DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF A CANCELLATION.

2. THE BALANCE OF THE HIRE CHARGE IS DUE FOUR WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then the caravan owners reserve the right to hire the caravan to someone else and any deposits will be lost. Bookings taken with less than FOUR weeks prior to your chosen date can only be accepted if payment is made in full, at time of booking.

3. The hirer shall also pay a £100 refundable security bond. This bond is fully refundable at the end of the hire period and returned within seven days of departure date. The caravan owners reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of: a) replacing and/or repairing all damage b) all breakages c) charge for cleaning the caravan or removing stains or replacing as new.

ALL BREAKAGES, DAMAGE AND STAINS WITHIN THE CARAVAN MUST BE PAID FOR!!
THE HIRER MUST INFORM THE CARAVAN OWNERS WITHIN 12HRS OF ARRIVAL OF ALL DEFECTS, INVENTORY SHORTAGES AND/ OR BREAKAGES. FAILURE TO DO SO WILL RESULT IN YOU, THE HIRER BEING HELD RESPONSIBLE.

CANCELLATIONS
4. In the event of a cancellation, The hirer must confirm this in writing. (Deposits are not refundable in the event of a cancellation been made by the hirer).

5. No refund will be made to the hirer, whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.

6. Once the balance has been paid, refunds will only be considered in certain circumstances at the owner’s discretion and subject to the time remaining to the holiday and a replacement booking being obtained.

GENERAL BOOKING CONDITIONS
7. Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups (Couples and Family’s only).

8. Only the persons named on the booking form may stay at the caravan. Over Occupancy will not be Tolerated.

9. ANY changes to a booking are allowed, but only by prior agreement with the caravan owners.
This must be confirmed in writing or via an email to the owners.

10. The hirer is responsible for the conduct of all persons listed on the booking form.

11. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan. Holiday park owners and/or their staff shall have a copy of your booking form. The booking form is important because it is for you and your parties safety and security purposes only.

12. Each person listed on the booking form must be prepared to identify themselves to the park owners or their staff upon request, and comply with their reasonable requirements.

13. The hirer shall notify the caravan owners in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.

14. The hirer must give access to the holiday caravan as / when required to the caravan owners, holiday park owners and their staff / agents.

15. The caravan owners reserve the right to refuse any booking without any obligation to give a and / or reserve the right to terminate any booking for whatever reason at their absolute discretion.

UPON COMMENCEMENT OF HIRE
16. The holiday caravan may be occupied from 4pm onwards on the first day of hiring.

17. In the case of a maintenance problem, the hirer shall contact the owners. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 3 will apply.

18. Smoking or vaping is NOT permitted in the caravan but ashtrays are provided for outside use only.
Rule 3 will apply.

19.The caravan is to be left in a clean and tidy condition ready for the next tenants, due to inspection by staff. If not, then rule 3. shall apply.

20. We the caravan owners, do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including acts of god or extreme weather conditions.

21. Our caravan MUST be vacated by 10am on the last day of hiring, ensuring all windows and doors are locked and all electricals or turned off. This enables us to carry out an inspection and to prepare the caravan for our next guests.
If this is not adhered to to then, we the owners are entitled to charge a fee, which will automatically be taken from the security bond, unless prior agreement has been made.

IF YOU ARE ASKED TO VACATE THE CARAVAN / HOLIDAY PARK BY THE HOLIDAY PARK OWNERS OR THEIR STAFF FOR ANY REASON WHAT SO EVER, THE CARAVAN OWNERS SHALL NOT REFUND ANY MONEY PAID.~

PLEASE NOTE
Once we have received your £100 deposit, you, the hirer have agreed to the full terms and conditions, as above, as applicable at the time of booking your holiday.

These terms and conditions do not affect your statutory rights under English law.