We could all really do with a holiday right now, and we know that in these uncertain times that you want peace of mind if plans have to change. To help you book with confidence, we promise that your money is protected if:
- we have to cancel your booking;
- you cancel your booking because you are prohibited to travel by UK public health measures, such as if we are in lockdown, or you would be in breach of household mixing rules;
- yourself, or someone in your party, has COVID**;
- either you or someone in your party has been told to self-isolate by Track and Trace**;
- you are shielding or vulnerable and can no longer make use of your booking**.
In these circumstances, you will be able to choose between:
✓ Full refund
We will refund you the full amount you have paid for your booking.
✓ A transfer to a later date.
Subject to availability, we will help you move your booking to a later date with no admin fees, but please be aware that if the cost of your new arrangements is higher than your original booking, then you’ll need to pay the difference. Of course, if the cost is less, we will refund the difference.
** Around the time of your departure date. We can ask to see evidence.
For further reassurance, we’d like to draw your attention to:
✓ Extra cleaning and safer check-ins
We have recommended that our accommodation providers consider information we have summarised as they adapt their cleaning protocols and follow all official guidance on cleaning and the importance of social distancing during check-in.
✓ Self contained accommodation.
Our accommodation is self-contained which makes social distancing easier, even more so now we have added a huge veranda and seating area. and providing outside space.
Please read the accommodation description to ensure it meets requirements before placing a booking with us.